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Cost of Support.
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TOPIC: Cost of Support.

Cost of Support. 10 months, 3 weeks ago #56

Hi davidec. I am really in love with your products. Very innovative. 2 questions:

1. When are we getting official releases of XDS and Photoarchiver? (estimate, I know it is difficult to be absolutely certain).

2. If I needed support e.g via remote connection to install DPACS, how much would it cost me? I have a 8mbps fibre connection - shared but fast enough. I need DPACS set up just on one windows test machine once. I guess I can figure out how to do it by myself after help with first install.

Regards.

Mukoya.

Re: Cost of Support. 10 months, 2 weeks ago #59

Hello!

1. We don't yet have even an estimate for XDS, since we're dealing with license matters. PhotoArchiver will be released in the next hours (we're preparing the archive), Divas will be out within the week.
2. I'm not the one who manages prices, so please send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it for this kind of questions.

Thanks for your interest!

Re: Cost of Support. 10 months, 2 weeks ago #62

Thanks a lot davidec.

Regarding support for DPACS install, I think I am making headway and may not need support after all except for a few clarifications. Have already posted to the DPACS forum about failure of services to run when started from the DPACS web UI.

The RIS talked about on your site and technical document(s) does not appear to be part of DPACS and is not on the site as an upcoming release. How do we find it?

I am trying to hold my horses for the RWS manual you promised and I know you are working on it, Will just point out one burning issue: 3D does not work despite following your directions in the manual. the error is: "unable to access jarfile O3-3DWS.jar" despite pointing to the right path.

Regards.
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